Terms and Conditions of Sale

Overview

Welcome to ESSENTIA. The terms “we”, “us” and “our” refer to ESSENTIA, operated by Annachiara Costagliola.

ESSENTIA operates this website and sells digital products through its platform. The website frontend may be hosted through third-party tools, while payments and checkout are securely processed via Shopify and its integrated providers.

These Terms and Conditions of Sale (“Terms”) govern your access to and use of this website and any purchase of digital products offered through it.

By visiting this website, using our services, or placing an order, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please do not use the website or purchase our products.

Seller Information

The seller is:

Annachiara Costagliola

VAT number: 04860440405

Address: Via Cerea 25, 47521 Cesena (FC), Italy

Email: support@get-essentia.com

Section 1 — Eligibility and Use of the Website

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the website under the supervision of a parent or legal guardian.

You agree to use this website only for lawful purposes and not for any fraudulent, abusive, harmful, or unauthorized activity.

Section 2 — Products

All products sold on this website are digital products.

Product descriptions, features, and contents are presented as accurately as possible. However, we do not guarantee that every description, image, preview, or display on your device will appear exactly the same on all screens or devices.

We reserve the right to modify, update, discontinue, or remove any digital product at any time without prior notice.

Section 3 — Orders

When you place an order, you are submitting an offer to purchase a digital product.

An order is considered accepted only once payment has been successfully completed and the order confirmation has been sent or the digital product has been made available to you.

We reserve the right to refuse, limit, or cancel any order at our discretion, including in cases of suspected fraud, unauthorized transactions, pricing errors, technical issues, or product unavailability.

You agree to provide accurate, current, and complete information for all purchases made through the website.

Section 4 — Prices and Payments

All prices displayed on the website are shown in the currency indicated on the product or checkout page.

Prices may be changed at any time without notice.

Payments are processed securely through Shopify and its payment partners. We do not directly store full payment card information.

You agree that all billing information provided is accurate and that you are authorized to use the selected payment method.

Section 5 — Delivery of Digital Products

All products sold on this website are digital products delivered electronically.

After successful payment, customers will receive access to the purchased product through one or more of the following methods:

• email delivery;

• downloadable files;

• account access;

• secure digital delivery platforms;

• other electronic delivery methods described on the product or checkout page.

No physical shipment is involved.

Customers are responsible for providing a valid and accessible email address at checkout. Customers should also check spam, junk, and promotions folders if delivery is not immediately visible.

Delivery records, download activity, access logs, IP addresses, timestamps, and related technical data may be recorded and retained for security, fraud prevention, dispute resolution, and service verification purposes.

If a customer experiences a technical issue preventing access to the purchased product, support may be requested at support@get-essentia.com.

Section 6 — Right of Withdrawal and Digital Content

By purchasing a digital product from this website, you expressly request immediate access to digital content delivered electronically.

You acknowledge and agree that:

• digital products may become immediately accessible after purchase;

• once access, download, or delivery of the digital content has begun, your statutory right of withdrawal may be limited or excluded where permitted under applicable law;

• you consent to the immediate performance of the digital service before the expiration of any withdrawal period that may otherwise apply.

Nothing in these Terms limits or excludes any mandatory consumer protection rights that cannot legally be waived under applicable law.

Section 7 — Refund Policy

We stand behind the quality of our digital products and aim to provide a positive customer experience.

ESSENTIA may offer a voluntary 30-day satisfaction guarantee on eligible products, subject to review and verification.

Because digital products are delivered instantly and may be downloaded, accessed, or copied immediately after purchase, refund requests are evaluated on a case-by-case basis.

Refunds may be refused in cases including, but not limited to:

• evidence of product download, excessive access, or continued use after delivery;

• abuse of the refund policy;

• unauthorized sharing, redistribution, or reproduction of the product;

• fraudulent activity or payment disputes initiated before contacting support;

• duplicate or repeated refund requests.

Customers experiencing technical issues preventing access to the purchased product should contact support@get-essentia.com before requesting a chargeback or payment dispute. We will make reasonable efforts to resolve legitimate technical problems.

Initiating a chargeback or payment dispute without first contacting customer support may be considered a violation of these Terms.

Nothing in this section limits any mandatory legal rights available under applicable consumer protection laws.

Section 7A — Chargebacks and Fraud Prevention

To protect customers and prevent fraudulent activity, ESSENTIA reserves the right to retain and use transaction-related information, including but not limited to:

• billing details;

• IP addresses;

• device and browser information;

• delivery confirmations;

• download activity;

• access logs and timestamps;

• payment authorization data.

This information may be used for fraud prevention, security monitoring, dispute management, chargeback defense, and compliance with payment processor requirements.

Customers agree to contact support@get-essentia.com before initiating any chargeback or payment dispute so that we may attempt to resolve the issue directly.

Fraudulent disputes, unauthorized claims, abuse of refund policies, or unauthorized distribution of digital products may result in suspension of access, refusal of future service, or legal action where permitted by law.

Section 8 — Personal License and Permitted Use

Unless otherwise expressly stated, all digital products sold on this website are licensed, not sold.

Purchases grant the customer a limited, personal, non-exclusive, non-transferable, and revocable license to use the purchased digital product for individual use only.

Customers may not:

• resell, sublicense, redistribute, share, transfer, reproduce, or commercially exploit any product;

• upload products to marketplaces, cloud-sharing platforms, repositories, forums, torrents, AI training datasets, or public/private file-sharing services;

• modify, remove, or obscure copyright, trademark, or ownership notices;

• use the products in a manner that infringes intellectual property rights or applicable law.

Unauthorized distribution or misuse of products may result in immediate termination of access and may lead to legal enforcement actions.

Section 9 — Intellectual Property

All content on this website, including but not limited to text, graphics, logos, branding, layouts, downloads, product content, images, and design elements, is owned by or licensed to ESSENTIA and is protected by applicable intellectual property laws.

No part of the website or of any digital product may be copied, reproduced, republished, uploaded, posted, transmitted, translated, sold, or distributed without prior written permission, except where expressly permitted by law.

Section 10 — Third-Party Services

This website and the purchase flow may rely on third-party platforms and service providers, including Shopify, payment processors, analytics services, email services, or hosting tools.

We are not responsible for service interruptions, errors, downtime, or failures caused by third-party providers beyond our reasonable control.

Your use of third-party services may also be subject to those providers’ own terms and privacy policies.

Section 11 — Privacy

Your personal data is processed in accordance with our Privacy Policy.

By using this website or placing an order, you acknowledge that your data may be processed as necessary to manage purchases, deliver products, provide support, comply with legal obligations, and operate the website and checkout systems.

Section 12 — Account, Access, and Security

If you create an account or receive access credentials for any product area, you are responsible for maintaining the confidentiality of your login information.

You are responsible for all activities carried out under your account or access credentials.

We reserve the right to suspend or terminate access if we believe that access is being misused, shared without authorization, or used in breach of these Terms.

Section 13 — Prohibited Uses

You may not use the website or its products:

• for any unlawful purpose;

• to infringe intellectual property rights;

• to transmit malware, harmful code, or spam;

• to interfere with the security or operation of the website;

• to scrape, copy, or harvest content or personal data without authorization;

• to impersonate another person or provide false information.

We reserve the right to restrict or terminate access to the website or products in case of breach.

Section 14 — Disclaimer

To the maximum extent permitted by law, the website and all digital products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free, or that the digital products will meet every individual expectation or intended use.

You are responsible for ensuring that the products are suitable for your own needs before purchase.

Section 15 — Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits, loss of revenue, loss of data, or business interruption, arising out of or related to the use of the website or any digital product.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Section 16 — Indemnity

You agree to indemnify and hold harmless ESSENTIA, Annachiara Costagliola, affiliates, contractors, service providers, and partners from any claim, damage, liability, cost, or expense arising from your breach of these Terms, misuse of the website, or violation of any law or rights of a third party.

Section 17 — Changes to Products, Services, or Terms

We reserve the right to modify or discontinue any product, part of the website, or these Terms at any time.

Any changes will be posted on this page with an updated revision date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

Section 18 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.

Section 19 — Waiver

Failure by us to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Section 20 — Entire Agreement

These Terms, together with the Privacy Policy and any other policies expressly referenced on the website, constitute the entire agreement between you and us regarding the use of the website and the purchase of digital products.

Section 21 — Governing Law

These Terms are governed by Italian law.

Any dispute arising out of or in connection with these Terms shall be subject to the rules on jurisdiction provided by applicable law, including any mandatory consumer protection rules.

Section 22 — Contact Information

For any questions regarding these Terms, your order, or our products, you may contact us at:

support@get-essentia.com

Seller details:

Annachiara Costagliola

VAT number: 04860440405

Address: Via Cerea 25, 47521 Cesena (FC), Italy